When it rains it pours
Mar 23rd, 2006 by Karen
I made the mistake of checking my work email this morning before going to CIL and was astounded to see a pile of web update requests tickets had come in. Granted “my” web developers are on the job while I’m away but I left them with a big list of high priority tasks to do while I was gone.
This is one of the thing I despise about the current setup. We go weeks/months with few or no requests for changes and then boom a bunch of requests of varying degrees of difficulty. This stinks when you’re trying to do project management. The timetables are constantly being thrown off with the random influxes of work. I’m thinking about making a new rule that all requests will go into a master schedule that I set. I’m sick and tired of jamming in people’s stuff at the last minute. I know I should be more flexible but the more flexible I am the less things seem to get done. Maybe I’ll find a better way to balance on-going projects and with random web demand. For now my department will just have to do the best we can to stay on top of things.
I wondered if you would would have time to tell me more abot your ticketing system. Do you have a custom program or did you purchase a program? Our IT department uses a ticketing system, and I thought about using one for our Web Services department.